FAQs
How much does shipping cost?
THE IVORY TRUNK ships for FREE within India.
For International shipping charges for countries other than India will charge Rs. 4500/-.
For International deliveries, Please add 2 weeks to the estimated shipping date.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified via email.
How do I track my order?
Once you have placed an order, we will send you a tracking AWB number via email. You will be able to view the date your goodies have been shipped by us to the process of it's journey to your destination.
When will I receive my order?
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 4-6 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.
Orders within India should reach the customer within 3-4 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
If there is an error in the shipping address you specified at the time of checkout, please email us at theivorytrunk@gmsil.com or call us on 7745033444 immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
Yes, all our products are insured from the time they leave THE IVORY TRUNK to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
If you have any additional shipping relating queries, feel free to email us at Theivorytrunk@gmail.com or call customer care at +917745033444
THE IVORY TRUNK ships for FREE within India.
For International shipping charges for countries other than India will charge Rs. 4500/-.
For International deliveries, Please add 2 weeks to the estimated shipping date.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified via email.
How do I track my order?
Once you have placed an order, we will send you a tracking AWB number via email. You will be able to view the date your goodies have been shipped by us to the process of it's journey to your destination.
When will I receive my order?
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 4-6 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.
Orders within India should reach the customer within 3-4 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
If there is an error in the shipping address you specified at the time of checkout, please email us at theivorytrunk@gmsil.com or call us on 7745033444 immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
Yes, all our products are insured from the time they leave THE IVORY TRUNK to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
If you have any additional shipping relating queries, feel free to email us at Theivorytrunk@gmail.com or call customer care at +917745033444